- by appointment tuesday 10 am - 5 pm
- by appointment wednesday 10 am - 5 pm
- by appointmnt thursday 12 pm - 3 pm
- walk-in thursday 3 pm - 9 pm
- walk-in saturday 10 am - 5 pm
- SPECIAL HOLIDAY HOURS: the clinic will be open for urgent walk-in care on:
- monday 24th december : 9am - 9pm
- tuesday 25th december : 10am - 4pm
- wednesday 26th december : 10am - 4pm
- thursday 27th december : 9am - 9pm
- friday 28th december : 9am - 7pm
- saturday 29th december : 10am - 5pm
- sunday 30th december : 10am - 4pm
- monday 31st december : 9am - 7pm
- tuesday 1st january : 10am - 4pm
- holiday walk-in hours staffed by regular clinic physicians.
After clinic hours, call Tele-Health Ontario at 1.866.797.0000.
In case of emergency, go to the nearest hospital ER, or call 911.
Toronto, Ontario - M2J 2K8
Fri 9am - 7pm,
Sat 10am - 5pm, and Sun 10am - 4pm. NOTE : the doors may be closed earlier than indicated to allow for the care of patients that have already been admitted.
Please note that we recommend against seeking prescription renewals by phone or fax from your pharmacy, as this prevents necessary re-assesments and can result in unsafe presciption renewals and non-OHIP covered costs for patients. Although we understand it is not always convenient to come in for prescription renewals, it is the cornerstone of safe medical care. To make things easier for you, your physician may be available both by appointments during the day, or by walk-in in the evenings and on weekends; this provides you with exceptional opportunities to schedule your reassesment.So that you don't run out of medications, your pharmacist may be able to provide an advance of pills until you can be reassessed, or a short refill may be faxed to your pharmacy. Please be aware there is a charge for phone or fax medication refill requests, as this is not covered by OHIP.
Please be advised that we focus on safe prescribing and medical care practices, and may not prescribe narcotics (such as percocet or tylenol #3) or benzodiazepines (like ativan or valium) to patients of other physicians. Nor do we keep addictive drugs in the clinic. People who use such medications for medical reasons must get them from one family doctor only, and should only use one pharmacy for filling them.
It is the patient and their doctor's joint responsibility to plan ahead, ensuring that sufficient and appropriate amounts of narcotic or sedative medications are provided until the next assessment.
Registered family practice patients may in certain circumstances receive such medications from their appointed family physician; however the acceptance and use of these prescriptions is subject to the conditions and liabilities of the addictive substances prescription contract.
Unfortunately, we generally will not be able to give you the results of any test over the telephone or by email. In part, this is because the confidentiality of your medical information cannot be guaranteed these methods. However,it is also because the doctors may have to reassess your condition. They need to be available to answer your questions and ensure you have a better understanding of the significance of the results in the context of your overall health status.
Usually, the doctor will have given you directions at the time the tests is ordered as to what kind of follow-up is required. Visits to review your results should be booked during regular appointment hours, as there may be inadequate time to appropriately review the issues during after hours care.
Most bloodwork results are available within 1 week; however, antibody tests (for your immune system or related to sexually transmitted infections) can take up to 3 weeks to return after the test date. Regular x-rays and ultrasounds are available within 1 week, but CT scans, bone density tests, mammograms and other complex imaging or cardiology tests take an average of 2-3 weeks before the results are received by our office.
Every year, more employers and academic institutions are beginning to require medical documentation for any absences, rather than trusting your statements to them.
If you are going to be away from work, or if your child will be missing school, due to medical reasons, and you anticipate requiring a medical certificate for the absence, please note that you or your child need to be assessed at the time of the illness in order for your doctor to be able to write that note for you. This is because the letter constitutes a legal assessment of medical incapacity, and your physician needs to make that assessment at the time in order to determine if the absence is medically warranted. If you are not assessed when unwell, you may be disappointed to find that your absence may not be eligible for a certificate of medical absence.
As well, be aware that the completion of notes, forms or certificates for work, school, daycare or camps is not covered by OHIP (Ontario's health insurance plan).
As such, it constitutes an uninsured service, which has to be billed to patients directly. If your work or private health insurance plan offers you coverage for these services, you will be provided with a receipt in order for you to obtain reimbursement from them.
A standard absence form for daycare, school or work, on our clinic's letterhead, is $2000*. More detailed forms, such as those for most post-secondary academic institutions, are $3500* or higher depending on the amount of information required. Other specialty forms or customized letters will be billed based on the complexity of their requirements.
Under provincial regulations, you are required to present a valid OHIP health card at each visit.
In order to reduce health care fraud, no photocopies of health cards or written numbers can be accepted. Unfortunately, we cannot rely on previously documented health card numbers on your chart, since health cards expire or become invalid for multiple reasons.
- You need to renew your green OHIP health card if any of the following criteria are true :
- your old card has expired.
- you have moved since receiving your current card.
- your old card has been reported lost or stolen.
- your card is damaged or the magnetic stripe is unreadable.
Please note that the older red and white OHIP cards, which previously did not have an expiry date, are now also being called in for replacement under the Ministry of Health's expanded health card validation programme. If you have a red and white OHIP card, and have received notice to seek a replacement card, you must do so before the indicated date, as your previous red and white OHIP card will no longer be valid.
If your current health card is not presented or is expired or invalid, you will be billed directly and provided with a receipt. In order to receive a refund for services rendered, you must return to the clinic within the advised time frame with a valid renewed health card. Please note that you must return the original receipt in order to receive your refund.other provincical health cards or federal health programmes
Patients with documentation of valid coverage under other Canadian provincial or federal health programmes will usually be able to receive medical services without charge; however, certain exceptions do apply. In those circumstances, patients will be billed directly and provided with documentation which would allow them to claim for reimbursement directly from their provincial or federal ministry of health office.no valid Canadian health card
If you do not have, or are not eligible for, a Canadian health card, you will be billed directly for the medical services rendered. You will be provided with a receipt documenting the amount billed that may permit you to claim for reimbursement directly from your private health or travel insurance provider.
In order to minimize additional charges, you are encouraged to check with your private insurance company prior to attendance at the clinic, and to bring any required documentation or forms when you seek medical attention.
The process of application for a Canadian passport application or renewal has changed as of October 2007.
With the new guidelines, your doctor is no longer required to sign as a guarantor for your Canadian passport application.
You may use most adult individuals known to you, including family members, who have a valid Canadian passport, as guarantors for your application. More details are provided for you in the links below.
As such, the provision of guarantor services by physicians is no longer required, and will no longer be provided at this clinic. However, with the new simplified passport application process, this should not cause you any inconvenience.
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